We craft and deliver Systems of Action and Service Engagement for the modern digitalized organization
Each solution delivered by us is specifically designed to respond to the customer’s individual needs.
All our solutions run on leading application platforms and technologies.
- BMC Digital Workplace - Interactive service provision platform with a single point of entry
- BMC Innovation Suite – Modern application platform for Systems of Activity
- BMC Remedy ITSM - IT service management solution for large enterprises
- BMC Remedy AR System – State-of-the-art single system of action solutions.
Our BMC Certified Professional-certifications:
- BMC Remedy Service Desk and Change Management 9.x
- BMC Remedy AR System 9.x Developer
- MyIT 3.x and Smart IT 1.x (BMC Digital Workplace)
Our skilled team builds productive tools with the help of progressive, flexibly integratable technology to respond to the following needs:
- Systems of Activity - Single System of Action and Record solutions (SSOA / SSOR)
- Systems of Service Engagement - Single Point of Entry solutions (SPOE)
- Service Management
- Enterprise Resource Planning (ERP)
- Customer Service
- Customer and Employee Service Engagement Systems and Portals
- Order and Customer Service Channels
- Customer Support
- IT Service management
- ITIL based solutions
- Service Desk / Help Desk
- CMDB ja Configuration Management
Efficient Service Management means substantial cost savings.
All our planning is based on a close understanding and optimization of the customer’s business goals and user experiences.
They serve as a basis for generating scalable tools that truly boost the competitiveness and cost-efficiency of companies.
Systematic, reliable and fast service management and reporting frees resources and eliminates unnecessary work.
Even a minor improvement may give a major competitive edge.
AINIA's unrivalled solutions are used by companies and service organisations of different sizes representing different fields of activity.